1. Who we are and what these terms cover
Mandoz Pizzeria ("we", "us", "our") sells food and drink through this website. These terms apply to every order you place with us here, whether for collection or delivery. By placing an order, you agree to them.
2. Placing an order
Adding items to your basket is not an order. Your order is placed, and a contract between you and us is formed, once you complete checkout and we accept it - we'll show you clearly when that's happened. We may occasionally be unable to accept an order (for example if an item has just sold out, or we're temporarily closed or too busy to take on more orders) - if that happens, any payment authorisation is released and you will not be charged.
3. Pricing
All prices shown include VAT where applicable - the price you see at checkout is the price you pay, with no VAT added afterwards. Delivery fees, where they apply, are shown before you confirm your order. Delivery orders may have a minimum order value; if so, it's shown at checkout.
4. Payment
Payments are processed securely by Stripe. Your card is authorised when you place your order, but you are only charged once we accept it - if we're unable to accept your order, the authorisation is released and no payment is taken.
If you have an account, you can save a card for faster checkout. Saved cards are held by Stripe, not by us; a saved card is only ever charged for an order you place yourself, and you can remove it at any time from your account page.
5. Your account
You don't need an account to order. If you create one, please keep your password secure and let us know if you think someone else has used your account. You can download a copy of your data, or delete your account, at any time from your account page - our Privacy Policy explains what deleting it does.
6. Offers and promo codes
Offers and promo codes are subject to the conditions shown with them, such as a minimum order value or an end date. Only one promo code can be used per order, and promo codes have no cash value.
7. Loyalty points
If we run a loyalty scheme, you earn points on orders placed while signed in to your account, once your order has been accepted and charged. Points can only be used with us, through this website, and have no cash value. If an order is refunded, any points you earned on it are taken back - even if that takes your balance below zero - and any points you spent on it are returned. Points are permanently lost if you delete your account.
8. Allergens and food information
Food Allergen Caution
Allergen details are provided for every menu item. Because orders are prepared in an active commercial kitchen handling multiple allergens, cross-contamination is possible.
Allergen information is shown on every item before you add it to your basket, and again on your order confirmation. Please check it carefully, especially if you have a food allergy or intolerance - if you have any doubt or a severe allergy, contact us directly before ordering using the details below. We take care to keep this information accurate and up to date, but food is prepared in a kitchen that handles multiple allergens, so cross-contamination is possible even where an item doesn't list an allergen as an ingredient.
9. Cancellations and refunds
Perishable Food Exemption
Orders are made fresh to order. Under the Consumer Contracts Regulations 2013, freshly prepared food is exempt from the 14-day cooling-off cancellation period.
Because we prepare your food fresh to order, it doesn't qualify for the standard 14-day "cooling-off" cancellation right that applies to most online purchases under the Consumer Contracts Regulations 2013 - once we've started preparing your order, it generally can't be cancelled. This doesn't affect your right to a refund or replacement if something is wrong with your order - see "If something's wrong" below. Nothing in these terms affects your other statutory rights as a consumer.
10. Delivery and collection
Depending on what we offer, you can choose to collect your order from us or have it delivered. Estimated ready-by or delivery times shown at checkout are our best estimate, not a guaranteed time - they can be affected by how busy the kitchen is or, for delivery, conditions outside our control (traffic, weather). Where delivery is provided by a third-party courier, some parts of getting your order to you are outside our direct control, but we remain responsible for making sure your order reaches you as agreed.
11. If something's wrong with your order
If your order arrives wrong, incomplete, or not as described, contact us using the details on your order confirmation as soon as possible. We'll put it right - whether that's a replacement, a partial refund, or a full refund, depending on the issue.
12. Age-restricted items
Some items (for example alcohol) are age-restricted. Where this applies, you'll be asked to confirm you meet the minimum age at checkout, and whoever accepts the order in person may ask for ID to confirm your age (for example, Challenge 25) - we can refuse to hand over an age-restricted item if we're not satisfied the recipient is old enough.
13. Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't legally be limited or excluded. Beyond that, our liability to you for a problem with your order is limited to the price you paid for it. We're not responsible for indirect or consequential losses that aren't a foreseeable result of us breaking these terms.
14. Governing law
These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales, without affecting any mandatory consumer-protection rights you have in the country where you live.
15. Contact
Questions about an order, or about these terms? Get in touch using the contact details on our Restaurant Info page.